Delivery & Returns

Draft for review. This page was prepared as a starting point. Items marked [TO CONFIRM] need your business details before the shop goes live, and the wording should be checked by someone qualified.

Returns

If you are not happy with something you have bought, tell us within 14 days of receiving it and we will arrange a replacement or a refund to the original payment method.

[TO CONFIRM: whether you will accept returns of opened food, and how perishable goods are handled]

Damaged or faulty items

If an item arrives damaged or is not what you ordered, email us at info@belfastpetsupplies.com with your order number and a photo if you have one. We will sort it out as quickly as we can.

Your right to cancel

Under UK consumer law you may cancel an order within 14 days of receiving the goods, and we will refund the price of the goods and any delivery costs paid. You must return the goods to us in the condition they were sent.

Goods that have been opened, used or damaged after delivery, and perishable items such as food and treats, cannot be returned unless they are faulty.

Refunds

Refunds are issued to the original payment method once we have received the goods back and checked them. Your bank may take a few working days to show the payment.

[TO CONFIRM: the name of the person or business that refunds should be made to, and the trading address used for returns]

Consumer rights

Your statutory rights as a consumer are not affected by anything on this page. If something is wrong with an item you bought, contact us and we will put it right.